Hectic Kixs Shipping Policy

At Hectic Kixs, we’re committed to delivering your sneakers and streetwear quickly, safely, and reliably. Every order is handled with care so your kicks arrive in perfect condition.

Shipping Options & Rates (Australia)

• Standard Shipping – Arrives within 2–6 business days. Free for all orders across Australia.

• Express Shipping – Arrives within 1–3 business days. Free for orders over $300, or $20 for orders under $300.

All orders come with tracking, so you’ll always know where your package is.

New Zealand Shipping

We also ship to New Zealand. Delivery times are typically 5–10 business days depending on your location. A flat fee of $30 AUD applies to all NZ orders.

Order Processing

• Orders are usually dispatched within 24 hours (business days).

• During high-demand periods (limited drops, holiday sales), dispatch may take an additional 1–2 days.

• You’ll receive an email confirmation with tracking details once your order has shipped.

Packaging & Couriers

• All items are securely packaged to protect them in transit.

• We ship with trusted partners like Australia Post and DHL Express.

Notes & Exceptions

• We currently do not ship outside of Australia and New Zealand.

• Delivery times may vary based on courier delays or remote locations.

• For information on returns, please see our Refund Policy.

We use AU/US sizing for our entire product range. Refer to the official size charts provided for Nike/Jordan and Adidas below to aid you in selecting the most suitable shoe size for your purchase.

NIKE/JORDAN SIZE CHART

ADIDAS SIZE CHART

At Hectic Kixs, our unwavering commitment is to maintain a marketplace where authenticity is paramount. We pride ourselves on being a trusted platform for sneaker enthusiasts in the Asia-Pacific region. Unlike other platforms, we go to great lengths to ensure that all our stock is 100% authentic.

 Each pair of sneakers that enters our platform is meticulously examined to confirm its legitimacy. While our team of experts is highly skilled, we acknowledge the human element and the potential for errors. In the rare event that you receive counterfeit sneakers, we stand by our guarantee to provide a FULL REFUND once you substantiate the authenticity issue.

For those who choose to return sneakers due to concerns about legitimacy, rest assured that a complete refund will be issued upon the return of the sneakers, after confirming their non-authenticity.

Since our launch in June 2022, not a single return has been processed based on authenticity concerns, underscoring our success in maintaining a stock of entirely genuine products. Any attempt at false returns will be met with additional fees and charges to uphold the integrity of our platform.

At Hectic Kixs, we envision creating a robust and secure community for sneaker enthusiasts across Australia and the Asia-Pacific region. We want every customer to shop with confidence, knowing that our commitment to authenticity is the cornerstone of their Hectic experience.

Please be aware that for all refund transactions, customers are responsible for the package until it is received by Hectic Kixs. Furthermore, an assessment of the sneakers for signs of wear will be conducted upon their return, before processing the refund.

Trust in the genuine quality of our stock – at Hectic Kixs, authenticity is not just a promise, but a guarantee.