Shipping policy

 

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Processing:

The processing time begins from the date you placed your order. It usually takes 1-2 business days to process your order. Once we've processed it, we can then ship it.

For Australia Shipping Rates:

Country/ Region

Shipping Method

Order Amount

Shipping Cost

Shipping Time

 

Australia

Standard Shipping

$0.01 – $149.99

$10

2 to 8 business days

$150 and above

Free

 Express Shipping

$0.01–$299.99

$10

1 to 4 business days

$300 and above

Free

 

For New Zealand Shipping Rates:

Country/ Region

Shipping Method

Shipping Cost

Shipping Time

New Zealand

Standard International

$24

6 to 27 business days

 

Please note:

1. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

2. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.

3. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Tracking Your Order:

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into hectickixs.com.au "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Contact Us:
If you have any questions about our return policy, please contact us at:

  • Name: HECTIC KIXS
  • Address: 47B Brenda St, Ingleburn NSW 2565, Australia
  • Phone: 0466964636
  • Email: admin@hectickixs.com.au

    Business Hours: 09:00 AM to 5:00 PM (Monday to Friday)