Hectic Kixs Return Policy

At Hectic Kixs, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

1. Returns Accepted Within 30 Days:
You may return your purchase within 30 days from the date of delivery. Beyond this period, unfortunately, we cannot offer you a refund or exchange.

2. Product Condition:
To be eligible for a return, the product must be in brand-new condition, exactly as received. This means it should be unworn, unused, and in the original packaging with all tags attached. Please take care when trying on items to ensure they meet these criteria.

3. Unacceptable Conditions:
We cannot accept returns for products that show signs of wear, use, or damage. If the item is dirty, stained, or altered in any way, we reserve the right to refuse the return.

4. Return Process:
To initiate a return, please contact our customer service team at with your order number and a brief explanation of the reason for the return. Our team will provide you with further instructions on how to proceed.

5. Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your returned item in good condition.

6. Refund/Exchange:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return meets our conditions, we will process the refund to your original method of payment. If you prefer an exchange, we will do our best to accommodate based on product availability.

7. Refund Processing Time:
Please allow for up to 10 business days for the refund to be processed after we receive your returned item.

8. Contact Us:
If you have any questions regarding our return policy, feel free to reach out to our customer service team at

Thank you for choosing Hectic Kixs! We appreciate your business and are committed to ensuring your satisfaction with our products.