At Hectic Kixs, our unwavering commitment is to maintain a marketplace where authenticity is paramount. We pride ourselves on being a trusted platform for sneaker enthusiasts in the Asia-Pacific region. Unlike other platforms, we go to great lengths to ensure that all our stock is 100% authentic.

 Each pair of sneakers that enters our platform is meticulously examined to confirm its legitimacy. While our team of experts is highly skilled, we acknowledge the human element and the potential for errors. In the rare event that you receive counterfeit sneakers, we stand by our guarantee to provide a FULL REFUND once you substantiate the authenticity issue.

For those who choose to return sneakers due to concerns about legitimacy, rest assured that a complete refund will be issued upon the return of the sneakers, after confirming their non-authenticity.

Since our launch in June 2022, not a single return has been processed based on authenticity concerns, underscoring our success in maintaining a stock of entirely genuine products. Any attempt at false returns will be met with additional fees and charges to uphold the integrity of our platform.

At Hectic Kixs, we envision creating a robust and secure community for sneaker enthusiasts across Australia and the Asia-Pacific region. We want every customer to shop with confidence, knowing that our commitment to authenticity is the cornerstone of their Hectic experience.

Please be aware that for all refund transactions, customers are responsible for the package until it is received by Hectic Kixs. Furthermore, an assessment of the sneakers for signs of wear will be conducted upon their return, before processing the refund.

Trust in the genuine quality of our stock – at Hectic Kixs, authenticity is not just a promise, but a guarantee.